Frequently Asked Questions
Everything you need to know about your Catalyst tech experience.
What kind of warranty comes with my electronic devices?
All hardware purchased through Catalyst includes a standard 12-month manufacturer warranty. We also offer extended 'Catalyst Care' protection plans for accidental damage and battery replacements.
Do you offer international shipping for high-end electronics?
Yes, we ship to over 50 countries worldwide. All international orders are insured and tracked to ensure your premium tech arrives safely and securely.
What is your return policy for opened items?
We offer a 30-day return window. If the item has been opened, it must be returned in its original packaging with all accessories included. A small restocking fee may apply to certain high-value components.
How can I track the status of my shipment?
Once your order is processed, you will receive an email with a unique tracking number. You can also monitor your delivery status directly through the 'Order History' section of your Catalyst account.
Are your products authentic and factory-sealed?
Absolutely. Catalyst is an authorized retailer for all brands we carry. Every product is guaranteed to be 100% authentic, factory-sealed, and sourced directly from the manufacturer.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For larger tech investments, we also offer flexible financing options through Klarna and Affirm.